Refund policy

Refund Policy for StreamOverlays.Tv

At StreamOverlays.Tv, we stand behind the quality of our digital products. However, because our products are digital assets delivered via instant download, all sales are final. Once the digital files have been delivered or accessed, we cannot offer a refund or exchange.

1. Digital Nature of Products

By purchasing from StreamOverlays.Tv, you acknowledge that digital goods are non-returnable. As these assets are sent immediately to your email or account, they cannot be "returned" in the traditional sense.

2. Technical Support Guarantee

We are committed to your success. If you encounter any technical issues—such as a corrupted file, difficulty importing into OBS Studio/Streamlabs, or a link that does not work—please contact us at info@streamoverlays.tv. We guarantee a response within 24–48 hours to provide a technical fix or replacement files.

3. Exceptions & Refund Eligibility

While all sales are generally final, we may issue a refund under the following specific circumstances:

• Duplicate Purchase: If you accidentally purchased the same item twice in two separate transactions.
• Major Technical Defect: If the file is proven to be technically defective and our support team is unable to resolve the issue or provide a working replacement.
• Non-Delivery: If you did not receive your download link and contact us within 48 hours of the purchase.

4. Unauthorized Disputes

We encourage our customers to contact our support team directly at info@streamoverlays.tv for any issues. We are always happy to help resolve technical problems to ensure your stream looks its best.